Lectures and FOAM

**Podcasts**

• AAEM Podcasts: Emergency Medicine Operations Management
  • Emergency Department Patient Satisfaction Part 1 Episode 1, Part 1 View in iTunes
  • Emergency Department Patient Satisfaction Part 2 Episode 1, Part 2 View in iTunes

**Links**

• ACEP Now
  • Emergency Department Patient Satisfaction Surveys
• Kevin MD
  • Do satisfaction scores really measure quality care?
  • How to improve patient satisfaction in the emergency department
• EP Monthly
  • Greg Henry- Patient Sat Scores: Teach to the Test
  • Dying For Satisfaction
  • Seven things you may not know about Press Ganey Statistics
• AHC Media
  • Despite longer wait times, satisfaction still improves
• EM Docs: Justin Bright
  • The Patient Experience: Why Is It Important? Why Do We Hate It So Much? What Can We Do To Improve?
• FPNotebook
  • Emergency Department Patient Satisfaction
• Becker’s Hospital Review
  • Boosting Patient Satisfaction in the ED: What Hospitals Should and Shouldn’t Do